Terms & Conditions
We accept :
Terms and conditions :
Your use (accessing, browsing, buying, etc.) of this site is your legal agreement to the policies, terms and conditions below. You also agree to comply with all applicable laws and regulations; including exports and re-exports control regulations. If you do not agree to these terms, do not use this site. You must have the legal age of 18 or older to order on this website.
Limitation of Liability: In no event shall the store owners, its parent, subsidiaries, or affiliates, or their respective officers, directors, employees, representatives, or agents be liable for direct, special, incidental, consequential, punitive, or indirect damages (including but not limited to, loss of data, use, or profits), however caused, whether for breach of contract, negligence, or otherwise, and whether or not this company has been advised of the possibility of any such damages. You agree that the company parties maximum liability arising from any product sold shall not exceed the price of such product. Some jurisdictions do not allow the limitation of exclusion of liability for certain damages so the above limitations and exclusions may not apply to you to the extent such jurisdictions law is applicable to this agreement.
Article 1 : Genevabills provides a hassle-free shopping experience supported by professional cigar experts.
Article 2 : Our goal is to remain competitive and make happy customers, for this:
- Only the top quality products are used for exportation.
- We open and inspect all our cigar boxes to log wrapper colour and insure quality(aesthetics).
- Replies to emails will be provided on a first come first served basis within 48 hours or 2 business days.
Article 3 : The minimum amount of a shopping basket is 50 EUR per order. You will be billed in EUROS by our billing company. Once placed, orders must be approved by our sales representative and billing company before applying credit card charge. We are not responsible for paying your taxes to any country. We collect VAT only for Swiss orders. It will be automatically added on cart checkout to orders meant to ship to domestic Swiss addresses or hand carried. The client is responsible for paying any taxes or duties involved in the importation of his/her order into his/her country. If you do not want to pay these, please do not order.
Article 4 : Your satisfaction is our goal. If you have reason not to be satisfied with your order, please contact us directly. We will provide you with a return number and instructions on how to proceed. Returns will be accepted within 10 days of reception of your order and only if you have contacted VIPCigars.com to receive a return number. Your package is guaranteed for damage to the products and loss. Coloration of cigars or taste do not qualify as reasons for a return, so if you are not sure of what product you wish to buy, contact us for advice or information before ordering. Once the package has been received on return a refund can be applied. Refunds and/or credits can also be applied for lost packages after 30 days or if the damage and state of the product is unsmokeable or unworkable, you must get in touch with the VIP Team to proceed. Once you have paid for your order you will not be able to modify your order. The only way we can cancel orders is if they remain unpaid and we can do that for clients no problem.
Article 5 : Cigars are shipped vacuum sealed to keep freshness and moisture level. Shipping will be provided by international postal or courier services and takes between 7 to 10 business days to be delivered depending on your country and destination city. Delays can occur beyond our control for which we are not responsible (customs clearance delays, extreme weather situations, local postal errors). International postal protocol considers a package lost one month after the shipping date, therefore replacements will be sent after this time if the package cannot be located. We do not ship Cuban products to the US. We do not ship tobacco products to certain countries where it is prohibited under their laws as well. This will be the reason you cannot select them on checkout. Please contact us for further details.
We use SSL secure socket layer market standards for data transfer. All credit card details are treated with our financial partner under Swiss law. Your data is sacred and will not be shared or sold to anyone, period.You can subscribe or unsubscribe to our newsletter by login to your account.
Article 7 Applicable Law : The client is informed that the jurisdication of Geneva will apply and in extreme cases, the Federal Court of Switzerland.
Enjoy your shopping experience at VIPcigars.com !
VIP Club Switzerland
Rue Caroline 29
Tel & Fax: +41 61568 4006