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Terms & Conditions

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Terms and conditions : 
Your use (accessing, browsing, buying, etc.) of this site is your legal agreement to the policies, terms and conditions below. You also agree to comply with all applicable laws and regulations; including exports and re-exports control regulations. If you do not agree to these terms, do not use this site. You must have the legal age of 18 to use this website.

Limitation of Liability: In no event shall the store owners, its parent, subsidiaries, or affiliates, or their respective officers, directors, employees, representatives, or agents be liable for direct, special, incidental, consequential, punitive, or indirect damages (including but not limited to, loss of data, use, or profits), however caused, whether for breach of contract, negligence, or otherwise, and whether or not this company has been advised of the possibility of any such damages. You agree that the company parties maximum liability arising from any product sold shall not exceed the price of such product. Some jurisdictions do not allow the limitation of exclusion of liability for certain damages so the above limitations and exclusions may not apply to you to the extent such jurisdictions law is applicable to this agreement.

Article 1 : VIPCigars.com provides a hassle-free shopping experience supported by professional cigar experts. 

Article 2 : Our goal is to remain competitive and make happy customers, for this:

  • Only the top quality products are used for exportation.
  • We check (and replace if necessary) every product before shipping.
  • Replies to telephone calls, faxes and emails will be provided on a first come first served basis within 48 hours or 2 business days.


Article 3 : The minimum amount of a shopping basket is 50 EUR per order. You will be billed in EUROS by our billing company. Once placed, orders must be approved by our sales representative and billing company before applying credit card charge. We are not responsible for paying your taxes to any country except Switzerland. The client is responsible for paying any taxes or duties involved in the importation of his/her order into his/her country. If you do not want to pay these, please do not order.

Article 4 : Your satisfaction is our goal. If you have reason not to be satisfied with your order, please contact us directly. We will provide you with a return number and instructions on how to proceed. Returns will be accepted within 10 days of reception of your order and only if you have contacted VIPCigars.com to receive a return number. Your package is guaranteed for damage to the products and loss. Coloration of cigars or taste do not qualify as reasons for a return, so if you are not sure of what product you wish to buy, contact us for advice or information before ordering.

Article 5 : Cigars are shipped vacuum sealed to keep freshness and moisture level. Shipping will be provided by international postal or courier services and takes between 7 to 10 business days to be delivered depending on your country and destination city. Delays can occur beyond our control for which we are not responsible (customs clearance delays, extreme weather situations, local postal errors). International postal protocol considers a package lost one month after the shipping date, therefore replacements will be sent after this time if the package cannot be located. We do not ship Cuban products to the US. We do not ship tobacco products to France, Spain, Germany or Austria. Contact us if you have questions.

Article 6 : Security and personal data.
We use SSL secure socket layer market standards for data transfer. All credit card details are treated with our financial partner under Swiss law. Your data is sacred and will not be shared or sold to anyone, period.You can subscribe or unsubscribe to our newsletter by login to your account.

Enjoy your shopping experience at VIPcigars.com !